Business VoIP for US and Canada calling
Voice service for calling the USA and Canada from your center.
- STIR/SHAKEN call authentication
- Inbound and outbound calling
- Premium routes to the USA and Canada
- 6/6 billing on outbound calls
STIR/SHAKEN call authentication
Hosted VICIdial Dialer and VoIP for USA & Canada Calling
Business VoIP, hosted VICIdial dialers, and US/Canada DIDs from one provider, for BPOs, call centers, contact centers, and customer support teams calling the USA and Canada.
Compliant with applicable FCC rules for voice service providers.
- Business VoIPVoice service for calling the USA and CanadaVoice
- STIR/SHAKEN call authenticationCaller ID authentication on your callsAuthenticated
- Hosted VICIdial dialerWe host the dialer, your agents log inHosted
- US/Canada DIDsLocal numbers for campaigns and inbound linesUS + CA
Calling the US and Canada from overseas is harder than it should be
If your agents call the US and Canada every day, some of these probably sound familiar.
Calls that look untrustworthy
Calls without caller ID authentication are more likely to be treated with suspicion by carriers and the people you're calling.
Poor audio
Choppy audio and dropped calls mean agents repeat themselves instead of having conversations.
A dialer to babysit
Self-hosted VICIdial means installs, updates, and troubleshooting your team shouldn't own.
Hard-to-get numbers
Getting US and Canadian numbers from outside North America can be slow and confusing.
Too many vendors
Separate providers for minutes, dialer, and numbers mean more invoices and more finger-pointing.
Unclear US calling rules
Rules like the TCPA are easy to get wrong when you're operating from another country.
Dialer, VoIP, and US/Canada numbers from one provider
Everything your center needs to call the US and Canada, managed by one team.
Hosted VICIdial dialer
We host your VICIdial dialer, so there's no dialer server to run in-house.
- Predictive and auto-dial modes included
- Dedicated server for your center
- Starting from 5 agent seats
- Upgrade your plan as your team grows
- We handle installation, updates, maintenance, and monitoring
- Help with campaign and dialer configuration
Virtual US/Canada phone numbers (DIDs)
US and Canadian phone numbers for your campaigns and inbound lines.
- All US and Canadian area codes
- Toll-free numbers available
- Port your existing numbers to us
Need more than one?
Tell us everything your center needs in one quote request. VoIP, dialer, and numbers come from the same team, so there's one place to go when you need help.
Get My QuoteWhy call centers choose DialerHost
Calling into the US and Canada means meeting North American rules. Here's what we do on our side, and what we ask of our clients.
STIR/SHAKEN, FCC, and TCPA practices
How we handle calling into North America.
- STIR/SHAKEN call authenticationCalls are authenticated under the STIR/SHAKEN caller ID framework.
- FCC rulesCompliant with applicable FCC rules for voice service providers.
- TCPA rules for clientsClients are required to follow TCPA rules, including consent, calling hours, and Do Not Call lists.
One provider for the whole stack
VoIP, your VICIdial dialer, and your DIDs from the same team.
Built for offshore teams
Built for BPOs, call centers, and customer support teams calling the USA and Canada from outside North America.
Support when you need it
Reach our team on WhatsApp or email, Monday to Saturday, 9am–7pm Eastern Time (ET).
Talk to us on WhatsApp
Request a quote and we'll reach out on WhatsApp, the channel your team already uses.
How it works
From first message to live calls in three steps.
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Request a quote
Tell us about your center and what you need. We'll contact you on WhatsApp within a few hours.
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Setup
We configure your VoIP, VICIdial dialer, and DIDs to match your requirements, typically the same day.
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Go live
Your agents start calling the US and Canada, with our team available if anything needs attention.
What our clients say
“We have been using their services for our outbound campaigns. Call connectivity has been consistent, and having the dialer, DIDs, and voice service managed by one provider makes things much easier for our operations. Their support team is also responsive whenever we need assistance.”
Colombia
“Finding a reliable provider for US calling was always a challenge for us. Since moving our campaigns to their platform, the experience has been much smoother. Their team understands how offshore call centers operate.”
Egypt
“We use their services for our US customer outreach and appointment-setting teams. Setup was straightforward. Managing our dialer and numbers through the same provider saves us a lot of time. Their support has been quick and helpful.”
Philippines
Dialer and VoIP questions call centers ask us
Can our center outside North America call the US and Canada through DialerHost?
Yes. DialerHost is built for BPOs, call centers, contact centers, and customer support teams outside North America that call the USA and Canada.
On your side, you'll need a stable internet connection.
What is STIR/SHAKEN, and do your calls use it?
STIR/SHAKEN is a caller ID authentication framework used by carriers to check that a call's caller ID hasn't been spoofed. DialerHost provides STIR/SHAKEN call authentication.
Authentication helps carriers trust your caller ID, but on its own it doesn't control how a call is labeled or whether it's answered.
Who is responsible for TCPA compliance?
Our clients are required to follow TCPA rules, including getting proper consent, calling only during permitted hours, and honoring Do Not Call lists. We recommend reviewing your campaigns with a qualified US legal advisor.
Can we get local US and Canadian phone numbers?
Yes. We provide DIDs in all US and Canadian area codes. Toll-free numbers are also available, and you can port your existing US and Canadian numbers to DialerHost.
How long does setup take?
Setup is typically completed the same day you confirm. It can take longer if we need documents or verification from you first.
How does pricing work, and how can we pay?
Pricing depends on your requirements, so the fastest way to get a number is to request a quote.
Outbound VoIP calls use 6/6 billing: a 6-second minimum, then billing in 6-second increments.
VoIP usage is prepaid. We accept bank transfer, credit and debit cards, Payoneer, and Wise.
Don't see your question? Request a quote and ask us when we contact you on WhatsApp.
Get a quote for your dialer, VoIP, and numbers
Tell us about your center. We'll contact you on WhatsApp within a few hours.
- Business VoIP for US/Canada calling
- Hosted VICIdial dialers
- US/Canada DIDs